H-Authentica Shipping Policy

At H-Authentica, we are committed to delivering your orders quickly and securely. Please review our updated shipping policy for details.

1. Shipping Methods and Delivery Time

We offer the following shipping options:

• Standard Shipping (Nationwide in Canada): Estimated delivery within 5–10 business days.
• Express Shipping (Nationwide in Canada): Estimated delivery within 2–5 business days.

For international shipping inquiries, please contact our sales team for assistance (see contact details below).

2. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has been shipped, along with tracking details.

3. Shipping Fees

Shipping fees are calculated at checkout and depend on the following:

• Destination within Canada
• Shipping method selected
• Weight and size of the items

Free standard shipping may be available for Canadian orders above a specified value. Check our website for current promotions.

4. Shipping Restrictions

• We currently ship nationwide within Canada.
• For international shipping, please contact our sales team to discuss options, costs, and timelines. This ensures compliance with customs regulations and shipping requirements for your destination.

5. Tracking and Delivery

• Once your order is shipped, you will receive a tracking number via email.
• Please ensure that the delivery address provided is accurate and complete. H-Authentica is not responsible for items lost or delayed due to incorrect shipping information.

6. Lost or Damaged Shipments

If your order is lost or damaged during transit:

• Contact us within 7 days of the estimated delivery date or receipt of the damaged item.
• We will work with the courier to investigate and resolve the issue.
• Depending on the situation, we may offer a replacement or refund.

7. Returns and Exchanges

For details on returning or exchanging your purchase, please refer to our Returns & Refunds Policy.

8. Contact Information

For questions, concerns, or international shipping inquiries, please contact our Sales Team:

• Email: [sales@h-authentica.com]
• Phone: 431-668-8113
• Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM (CST)

Thank you for choosing H-Authentica. We are here to make your shopping experience as seamless and enjoyable as possible!